Effective Date: October 31, 2026

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1. Introduction and Scope

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Second Arrow Counseling is committed to respecting your privacy and handling your personal information responsibly.

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This Website Privacy Policy explains what information may be collected when you visit www.secondarrow.net, how that information is used, and the measures taken to protect it.

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This policy applies to general website activity, inquiries, and communications initiated through our website.

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Protected Health Information (PHI)

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As a healthcare practice, Second Arrow Counseling is also subject to applicable healthcare privacy requirements, including the Health Insurance Portability and Accountability Act (HIPAA).

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Information related to an individual's health, treatment, or request for healthcare services may qualify as protected health information, even before a therapeutic relationship has been established.

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When information qualifies as PHI, its use and disclosure are governed by applicable HIPAA requirements and our separate Notice of Privacy Practices, which is provided as required by law.

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2. Information We Collect

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We collect limited information necessary to respond to inquiries, operate our website, and maintain its security and functionality.

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Information You Voluntarily Provide

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When you contact Second Arrow Counseling through our website, you may choose to provide:

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• Your name

• Your email address

• Your phone number

• Information included in your inquiry or message

• Other information you voluntarily share when communicating with the practice

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You are encouraged to limit the personal or sensitive information included in an initial inquiry to what is necessary for us to respond.

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Information Collected Automatically

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Our website hosting provider, Wix, may automatically collect certain technical information when you access the website, including:

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• Internet Protocol (IP) address

• Browser type and version

• Device and operating system information

• General website activity and page visits

• Technical information necessary for website security and performance

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This information may be collected through standard hosting functions, server logs, cookies, and related technologies.

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3. How We Use Information

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Information collected through our website may be used to:

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• Respond to inquiries and requests for information about services

• Communicate regarding potential consultation appointments and next steps

• Facilitate administrative activities related to prospective-client inquiries

• Maintain website functionality, accessibility, and security

• Identify and resolve technical problems

• Understand general website performance and improve the visitor experience

• Meet applicable legal and professional obligations

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We do not sell or rent your personal information or use information submitted through our inquiry form for targeted advertising.

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4. Contact Forms and Electronic Communication

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Our website uses an embedded contact form provided by FormHippo, a third-party platform designed to support secure collection and management of information.

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Information entered into the contact form is submitted directly to FormHippo rather than through a standard Wix contact form.

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Second Arrow Counseling may use Google Workspace to respond to inquiries and conduct subsequent business communications.

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Although we use services with security protections appropriate to their intended functions, electronic communications may involve privacy risks. Standard email communications are not necessarily encrypted from end to end.

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Please avoid including detailed medical histories, highly sensitive personal information, or other unnecessary confidential information in an initial inquiry or standard email.

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Our website contact form and business email are not intended for emergencies or crisis services.

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5. Third-Party Service Providers and Information Sharing

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We use third-party services to support the operation of our website and practice. These may include:

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• Wix: Website hosting, website functionality, and technical infrastructure.

• FormHippo: Processing and managing information submitted through our embedded contact form.

• Google Workspace: Business email and administrative communications.

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These providers may process information necessary to perform their respective services. Information subject to HIPAA is handled in accordance with applicable healthcare privacy requirements, including business associate agreements where required.

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We do not sell, rent, or trade personal information to third parties.

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We may also use or disclose information when required or permitted by applicable law, including valid legal processes, subject to applicable confidentiality and healthcare privacy protections.

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6. Cookies and Website Tracking

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Our website is hosted through Wix, which uses cookies and similar technologies to support essential website functions, security, stability, and platform performance.

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Wix may also collect information used to generate general website traffic and performance statistics.

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Second Arrow Counseling has not intentionally installed third-party advertising pixels, behavioral session-recording tools, or separate marketing analytics integrations.

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We do not intentionally use website activity information to build advertising profiles of visitors.

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You can control or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.

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Because some technical information is processed as part of standard website hosting, disabling browser cookies may not prevent all collection of technical data.

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7. Information Security and Retention

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Second Arrow Counseling takes reasonable administrative and technical precautions to protect personal information from unauthorized access, disclosure, alteration, or misuse.

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Information is handled through service providers selected to support the practice's operational and privacy requirements. However, no internet-based system or method of electronic communication can be guaranteed completely secure.

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We retain information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining appropriate business records, and fulfilling applicable legal, ethical, and professional obligations.

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Information qualifying as PHI is subject to applicable healthcare privacy, security, and recordkeeping requirements.

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8. Your Privacy Choices

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You may contact Second Arrow Counseling to request information about personal data you have provided through our website or to request that information be corrected or deleted.

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Requests will be reviewed in accordance with applicable laws, privacy requirements, and recordkeeping obligations. Certain information may need to be retained when required or permitted by law.

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If your request involves protected health information, the rights and procedures described in our HIPAA Notice of Privacy Practices will apply.

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9. Links to External Websites

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Our website may contain links to external websites or services, including professional directories, scheduling platforms, or informational resources.

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These external services operate independently and may have their own privacy policies, security practices, and information collection procedures.

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Second Arrow Counseling is not responsible for the privacy practices or content of independently operated third-party websites. We encourage visitors to review the privacy policies of external services before providing personal information.

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10. Changes to This Policy

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This Website Privacy Policy may be updated periodically to reflect changes in our website, technology providers, business operations, or applicable privacy requirements.

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Any updates will be published on this page with a revised effective date.

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11. Contact Information

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For questions about this Website Privacy Policy, information collected through our website, or requests concerning your personal information, please contact:

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Second Arrow Counseling
Erin Taylor, LCSW
Houston, Texas
Email: etaylorlcsw@proton.me

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For questions specifically involving clinical records or protected health information, please refer to our separate HIPAA Notice of Privacy Practices.